This typically occurs when a faulty update is installed.
Software bugs affecting the device firmware can also prevent certain file attachments from loading through the Mail app or other particular email application in use. You may be able to download it but most likely you’ll be prompted with an error the moment you tried to open it. Even if there is a compatible software or app on your phone that is capable of running it, the attachment may still not be accessible because it is broken. The same thing can happen when the attached file happens to be corrupted.
As resolution, you’ll have to install the required software to view and access the email attachment on your Galaxy Note 8. Apparently the attached file will not open because no app is recognizes it in the first place.
So let’s say for instance the attachment is a PDF file and you don’t have a PDF viewer installed on your device. Usually, you’ll get an alert message saying so in this case. This means that there might be no compatible application or tool installed on your phone that is able to open the file type attached in the mail. Among the possibilities is that the attached file may not be supported by your device. So let’s get started and tackle them one by one. Possible reasons why you cannot open or view email attachments on your Galaxy Note 8Īs mentioned earlier, several factors can lead you towards having this issue. If you still need our help after that, then fill up our questionnaire and hit submit to contact us.
Find problems that are similar with yours and use the solutions we suggested. Read on to learn what prevents you from opening or viewing email attachments on your Samsung Galaxy Note 8 and what needs to be done on your end as remedy.īefore we move on to our guide, if you have other issues with your device make sure you visit our Note 8 troubleshooting page for we have already addressed some of the most common issues with this device.
In response to our readers’ query as to why email attachments won’t load or open on the Galaxy Note 8, I have explicated the common culprits along with a rundown of potential solutions and workarounds to applicable when troubleshooting the problem. To sum it up, the underlying cause can either be within the app or device firmware itself. It can be due to an issue with the email server, the email app, unsupported file type, as well as bugs and glitches on the device firmware. There are several reasons why you may not be able to open or view an email attachment on your mobile device.